Return of product
artisanatunique.com accepts the return of products according to OUG 34/2014 regarding Consumers’ Rights, products bought through the online shop www.artisanatunique.com be returned within a maximum of 14 days from the date of purchase. Customers can notify the store that they are giving up the product without paying any penalties.
Valid only for individuals.
Valid for online, telephone and personal pickup orders in Bucharest.
The returned products show no signs of use, are in perfect working order, have the original packaging and accessories in perfect condition.
The product must be accompanied by the original invoice and other documents received.
The products will first be checked by the artisanatunique.com.
In the case of observing traces of use, accidents, scratches, damages, maintenance and usage other than specified in the warranty certificate, abuse and not in perfect working order, have damaged original packaging and accessories artisanatunique.com refuse the return.
artisanatunique.com will full refund the product’s value within 14 days upon receipt and confirmation of return.
The method of return will be made by bank payment order after accepting the returned products.
1. Transportation costs are covered by the client.
2. Product return withingwarranty:
The products can be returned personally or by express courier.
The cost of the return shall be borne by the customer.
3. Necessary steps in returning the products:
Fill in the form Return Request clicking on the link: Return form
Send the product to: 57th Iuliu Maniu,Bl.OD16, SC.D Ap.163 Sect 6 Bucuresti, Romania, phone: +40731496595
After receiving the products, we will analyze and notify you about the status of the return
